HistoryETC was founded by Michael Essrig and Chris Taylor in 2002. With an emphasis on specialization, ETC’s excellent design and building ability was known only to a small group of very happy ETC customers. Indeed, several years ago, one hospital CEO called ETC one of the industry’s “best kept secrets.” As the deadline for the mandated seismic upgrade of California hospitals nears, and companies and communities race to get prepared before a major earthquake strikes the state, the little construction company from California is making big waves not only across the state, but around the world as well. The secret is definitely out.
Integrated Team The construction industry is often compared to the medical profession, where specialization has caused a fracturing and separating of talent. And as it is often difficult to find one physician who can address multiple health problems, it is almost impossible to find one construction company that can tackle the myriad of complex issues associated with completing a seismic upgrade in an open, active hospital. ETC is one such company. Built on a foundation of excellence, teamwork and commitment, ETC is aiding dozens of hospitals throughout California in determining their seismic retrofit needs, in the process of assessing scope and budget, conducting pre-project materials testing, and designing project plans to get state approval.
Sensitivity to Work Environment Once the seismic upgrade begins, ETC’s diverse team of project managers lead the way in creating fans out of clients, by working closely with hospital staff, being sensitive to the critical care nature of the work environment, exceeding expectations in infection control, special department needs, and above all, customer service. The management team at one Northern California hospital has “adopted” the local ETC team, with a request that the crew stay on board indefinitely beyond the seismic upgrade efforts, to work on tenant improvement and assorted construction projects at the facility: rare praise indeed for a construction company. In an industry where customer service is quite often a suggestion rather than a policy, at ETC it is a cornerstone of company operations, and the accolades continue to roll in. This extraordinary level of performance is combined with the uncanny ability to integrate the project team not only into the hospital family, but the surrounding community as well.